Google Business Profile (Google My Business)
Expert & Trainer

Google (My) Business Profile Questions Answered by Professor M

Our Google Business account has been hijacked by an unknown email and the account itself has now had the main details changed. What can I do?

If you still have access to the Google (My) Business Profile, you need to check the “Users” screen (option below “Website” on the left-hand side menu if you are using the GBP manager) for the “hijacker” information.

screenshot of Google My Business "Users" Section
Google Business Profile Manager “Users” Section

Once you get this information,  report this violation under Google My Business third-party policy here: https://support.google.com/business/contact/gmb_3p_complaints

If you don’t have access to the Google (My) Business Profile, you need to reclaim ownership of the profile, check this guide: How To Claim A Business On Google That Is Already Claimed.

I hope this article helped you.

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by Professor M

Google Business Profile (formerly Google My Business) Subject Matter Expert

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