Google Business Profile (Google My Business)
Expert & Trainer

Google (My) Business Profile Questions Answered by Professor M

How does Google Reviews Stars Rating work? My business score should be higher. The score of my star rating is wrong. Today I got a 5 star and the rating went down to 4.4.

Google Reviews’ Star Ratings is normally the compound average of the ratings received and you need to take into account:

  • It may take as much as 2 weeks for the latest reviews to influence the rating score
  • Google may use other signals to ensure that the overall score best reflects the quality of the establishment:
    • How many of your ratings have written comments
    • What is the “feeling” in each comment
    • How much can Google trust the reviewer
    • What is your rating score on Facebook, Tripadvisor, Yelp, BBB…

To confirm your Google Reviews rating score Calculation, you can use my Google Reviews Calculator »

Or follow the formula:

 {\textstyle \sum }(Review Score X Number of Reviews) / Total Number of Reviews

If your review score is correct, probably you have now fewer reviews. This could be due to filtration of your Google Reviews.

I hope this article helped you.

If you need further help, I am here for you. It does not matter if it’s your business or you are a professional that wants help with a client case:

You can also check these posts about Google Reviews:

by Professor M

Google Business Profile (formerly Google My Business) Subject Matter Expert

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