How does Google Reviews Stars Rating work? My business score should be higher. The score of my star rating is wrong. Today I got a 5 star and the rating went down to 4.4.
Google Reviews’ Star Ratings is normally the compound average of the ratings received and you need to take into account:
- It may take as much as 2 weeks for the latest reviews to influence the rating score
- Google may use other signals to ensure that the overall score best reflects the quality of the establishment:
- How many of your ratings have written comments
- What is the “feeling” in each comment
- How much can Google trust the reviewer
- What is your rating score on Facebook, Tripadvisor, Yelp, BBB…
To confirm your Google Reviews rating score Calculation, you can use my Google Reviews Calculator »
Or follow the formula:
(Review Score X Number of Reviews) / Total Number of Reviews
If your review score is correct, probably you have now fewer reviews. This could be due to filtration of your Google Reviews.
I hope this article helped you.
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