The Google Business Profile
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Google (My) Business Profile Questions Answered by Professor M

How does Google Reviews Rating work? My business score should be higher.

Google Reviews’ Star Ratings is normally the compound average of the ratings received and you need to take into account:

  • It may take as much as 2 weeks for the latest reviews to influence the rating score
  • Google may use other signals to ensure that the overall score best reflects the quality of the establishment:
    • How many of your ratings have written comments
    • What is the “feeling” in each comment
    • How much can Google trust the reviewer
    • What is your rating score on Facebook, Tripadvisor, Yelp, BBB…

To confirm your Google Reviews rating score Calculation, you can use my Google Reviews Calculator »

Or follow the formula:

 {\textstyle \sum }(Review Score X Number of Reviews) / Total Number of Reviews

If your review score is correct, probably you have now fewer reviews. This could be due to filtration of your Google Reviews.

I hope this article helped you.

If you need further help, I am here for you. It does not matter if it’s your business or you are a professional that wants help with a client case:

You can also check these posts about Google Reviews:

Professor M logo with "Google Business Profile #1 Website" text at the top, on the left hand side, there is Google Search and Google Maps logos referring to Local Search, on the right, there is a Google Business Profile Logo and Google Reviews Logo, referring to Local Google Business Profiles, at the bottom, a cartoon version of Professor M, a red banner at the bottom with "Professor M" text
by Professor M

Google Business Profile (formerly Google My Business) Subject Matter Expert

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