The Google Business Profile

Google (My) Business Profile Questions Answered by Professor M

I received an email saying “Good job, you got a new 5-star review” – so I clicked the big blue button in the email that says: “Read review” and I get a pop-up message that says “Can’t find this review”.

First, you need to check if you can find the review on your Google My Business Profile.

  1. Login into your Google Account connected to the Google Business Profile, and in Google Search, search for “my business”
  2. Click on “Customers” on the dashboard menu and then on “Reviews”
  3. Sort by “Newest” and search now for that review

If you don’t find it in there, most probably that review was removed. These are the reasons why a review can be removed:

  • The client removed the review
  • The client closed his Google account
  • Google suspended his account
  • Filtered by Google Automated Spam Detector *
  • The review violates Google’s policy
  • A Google user other than the reviewer or business owner reported the review as offensive, spam, not relevant, or inappropriate
  • Google My Business Profile bug/human error, I have dealt with occasions where Google removed reviews by mistake or transferred them out to a competitor’s listing

What can you do

As it’s only one review, Google will not do much to resolve the issue and probably is not a good idea to contact the clients asking if they removed their review.

Your efforts are better employed by asking your current clients and new clients to review your business on Google. Check this article for a few tips.

I hope this article helped you.

If you need further help, I am here for you. It does not matter if it’s your business or you are a professional that wants help with a client case:

Professor M logo with "Google Business Profile #1 Website" text at the top, on the left hand side, there is Google Search and Google Maps logos referring to Local Search, on the right, there is a Google Business Profile Logo and Google Reviews Logo, referring to Local Google Business Profiles, at the bottom, a cartoon version of Professor M, a red banner at the bottom with "Professor M" text
by Professor M

Google Business Profile (formerly Google My Business) Subject Matter Expert

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