A new incomplete profile message box on the “Home” section appeared in the last few days, as reported by many users.
The issue affects the logo and/cover photos, which are uploaded many times but they keep disappearing/deleted from the dashboard. I can see the same issue on some of the profiles I manage.
The message box advises:
“Complete your Business Profile
Improve your local search ranking and help your customers with a complete profile
To some users it shows 85% complete and to others shows 80% complete.
Even though the users already added a logo, some added it a few years ago.
Google confirmed that it’s a bug, so it does not matter if you add the logo again as the message box will not disappear.
It has been reported to Google, so hopefully, they will fix the issue soon.
You don’t need to take any action.
20 February 2021 – Official Word from Google: ” Unfortunately, this issue is still occurring but there is no workaround at this time. Performance of your Business Profile or visibility of your logo are not affected and it’s is purely an interface error. We plan to have a resolution by the end of year, thanks for your patience.”
It is not good news, this issue will be resolved until the end of the year!? (we are in Feb…). Let’s hope it will be fixed sooner than that. However, Google confirmed that there is no ranking drop or issue for not having your profile or cover image showing.
I will keep updating on this issue.
You can also check these links to learn more about Google My Business Issues and Updates: