A few users are complaining on GBP Community Forum that they are seeing issues with Google Business Profile Messages.
They are reporting that they cannot open/see messages on Google Business Profile Manager, and even if they see the message, they cannot reply.
It appears that this issue started on January 5th and all the cases I came across are multi-location businesses.
A Product Manager already spoke with Google to open an investigation.
If you are a GBPedia Member, for updated information on this issue, solutions and notifications when the issue is resolved you should login into GBPedia. If you are not a member but are curious about it, check here: GBPedia resources for Google Business Profile.
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