Replies to Google Reviews removed – GMB Issue (Resolved)

Professor M

Google Business Profile (formerly Google My Business) Expert, Trainer, Speaker

Replies to Google Reviews removed – GMB Issue (Resolved)

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Some business owners and marketing professionals are reporting that their replies to their business’ Google reviews are being removed.

It affects both new and old replies, some reporting that replies were removed as far back as 38 weeks.

Google has been informed and currently investigating this issue.

I will provide updates once Google advises.

24 November 2020 – Most users are reporting the replies are coming back.

30 November 2020 – Google confirmed it was a bug and has been solved. All replies should have been reinstated, apart the ones violated guidelines.

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