Some Google My Business users are complaining some of their reviews are not showing in their Google My Business Public Profile.
So if someone leaves a business a review in Google Maps/Google Search, those reviews are delayed to appear publicly or just not publishing.
This can happen if the reviews are too long (> 1000 chars) or if they contain content that violates Google’s policy on Prohibited and Restricted Content or Google’s review-specific criteria.
One of the review-specific criteria: “Don’t solicit reviews from customers in bulk.” If you have set up a review kiosk in your place of business, all the reviews left there are likely to get filtered.
2021 May 10 – Google is advising to cases escalated, that reviews were filtered and it is working as intented… It’s not making much sense so either it’s a bug or Google just made the review filter algorithm more restrictive. Anyway, hopefully Google will tweak the algorithm/solve this issue soon.
As ever, I will keep you informed of any updates.
Feel free to check my Google My Business Training, includes support on issues like this.
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