There is an issue affecting some but not all Google My Business Profiles, where you add products to your profile through the dashboard but they do not appear to the public.
In other words, you can see them when you are signed in but not when you are signed out. This means your customers cannot see them.
You should wait a couple of days for the Products to be updated across all Google’s platforms (Maps, Search), and if they aren’t you need to contact Google My Business Support.
Google is aware of the issue. As ever, I will keep you informed.
2021 June 14- No update from Google on this issue. It’s still under review. They are asking users to contact support to make the products visible.
If you need to further your knowledge about Google My Business, know how to optimize your profile, what can be done to help you rank better, detailed step by step guides, Pro tips, keep up with the latest changes, rules and optimizations, etc – just check my ULTIMATE Google My Business Training!
To learn the latest about Google My Business, you should check these articles:
- Google Reviews New Scam – Pay to removeCBC investigation came across different types of issues with Google […]
- How to Turn On Google My Business MessagingFor your business being able to communicate and connect easily […]
- Google Reviews Preview Missing on the GMB Profile (Open GMB Issue)Some users are seeing issues with the Review Preview section […]