There is a Google Business Profile issue where users are complaining they can’t reply to Google reviews.
When you click on “reply” on the review, it pops up a message box that says “could not find review” even though you can see the review on the profile and it hasn’t been removed. Also, it does not matter whether you use the smartphone app or desktop.
For updated information on these issues, solutions and notifications when issues are resolved you should look at GBPedia.
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