Users trying to reply to Google reviews, but it says review not found (Open GMB Issue)

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Professor M

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There is a new Google My Business Issue where users are complaining they can’t reply to Google reviews.

When you click on “reply” on the review, it pops up a message box that says “could not find review” even though you can see the review on the profile and it hasn’t been removed. Also, it does not matter whether you use the mobile app or desktop.

2021 June 14- Google is aware of this issue and marked it as a “trending issue”. Many users are confirming that has been solved but no official word from Google

Some users are reporting a work around: try to reply through the email. When you get an email that you have a new review, click on reply rather than going through the website.

As always, I will keep you posted.

If you need to further your knowledge about Google My Business, know how to optimize your profile, what can be done to help you rank better, detailed step by step guides, Pro tips, keep up with the latest changes, rules and optimizations, etc – just check my ULTIMATE Google My Business Training!

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