There is a Google Business Profile issue where users are complaining they can’t reply to Google reviews.
When you click on “reply” on the review, it pops up a message box that says “could not find review” even though you can see the review on the profile and it hasn’t been removed. Also, it does not matter whether you use the mobile app or desktop.
For updated information on these issues, solutions and notifications when issues are resolved you should look at GBPedia.
To learn the latest about Google My Business, you should check these articles:
- How can I ask customers for Google ReviewsOne easy way to get customers to review your business […]
- Google Reviews Are Not Showing or They Are Missing – WhyIn the last few months, many Google Business Profile users […]
- How to Transfer Reviews on Google My BusinessThis guide will help you to transfer reviews from a […]