Why Google Changed Your Google My Business Category and Previous Category Is Not Available

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Why Google Changed Your Google My Business Category and Previous Category Is Not Available

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Your Google My Business category has been changed (but not by you), and when you try to change it back, Google doesn’t accept the change showing a warning message:

  • “Your business category requires a location customers can visit”
  • “Not available unless your business location appears on Google Maps”

What is happening? Since the beginning of July 2021, some GMB categories seem not to be allowed anymore for Service Area Business Profiles. Below is a list of some of the categories affected (in front I added Google suggestions of a suitable category) are:

  • Cremation Service – Google’s suggestion: “Pet funeral services or ritual service”
  • Auto Dent Removal Service – Google’s suggestion: “Auto painting”
  • Tire stores / Tire Shop – Google’s suggestion: “Wheel Store”
  • Auto glass shop – Google’s suggestion: “Glass Repair Service”
  • Auto repair – Google’s suggestion: “Car Repair”
  • Pilates studio – Google’s suggestion: “Body Shaping Class”
  • RV repair shop – Google’s suggestion: “Car Repair”
  • Window tinting service – Google’s suggestion: “Auto window tinting service”
  • Baker – Google’s suggestion: “Catering”
  • Film and photograph library – Google’s suggestion: “Photography”

Unfortunately, Google decided to change the criteria on some Google My Business categories, only allowing businesses with a physical location (Storefront Businesses). However, Product Experts are trying to understand the extension of this issue and if those categories can become available for Service Area Businesses again.

2021 August 09- Unfortunately, Google came back and advised it is working as intended and listings that are set up as service area businesses will not have access to certain categories. They are doing this to help prevent spam.

2021 August 31 Good news, some of the categories will allow SAB by the end of the year:

Cremation Services
Auto Dent Removal Service
Auto glass shop

As always, I will keep you informed of any updates.

If you need to further your knowledge about Google My Business just check my ULTIMATE Google My Business Training! Early bird discount available 😉

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