There is a new issue with some Google My Business Profiles on Maps and Search not showing “Write a review” and Review Summary for Google reviews.
Below we have 2 images, both images are for the same category, day and local area.
On the first image, you can see the Review summary and the “Write a review” button after Popular times and Photos sections.
However, on the second image, we don’t find the “Review summary” section and the “Write a review” button anywhere, even though there is a review score with the number of reviews (third image).
Google is aware of the issue and ask for everyone affected to contact Google My Business Support.
2021 Jan 19 – No update from Google on this issue. It’s still under review.
As ever, I will keep you informed of any updates.
Feel free to check my Google My Business Training, include support on issues like this.
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