Google My Business/Google Maps Spam and Fake Listings Guide FAQ

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In this page you will find a list of Frequently Asked Questions about Google My Business Spam/Fake profiles.

What happens after I submit the Google My Business Redressal Form?

GMB Business Redressal Complaint Form Email with Case ID Example

You will receive an email from Google with a case ID. However, you will not be able to speak with support about this case and you will not receive any email to advise if they took action or not. You will need to check if any action was taken to those profiles after 2-3 weeks.

Will I know the outcome of the Business Redressal Form submission?

No, they will not tell you. So after 4 weeks if the listing(s) still live or no change was made, you should submit another Business Redressal Form. But first check again the evidence and ask yourself “did I miss something?”, if you are happy with everything submit the form again.

Why should I send another Business Redressal Form?

As the review of the submission is checked by a human, means different people may think differently if your report has merit or not.

What is the timeframe for Google Staff to review my submission?

It will depend on the time of the year, but you should not expect less than 2 weeks. check after 2-3 weeks and If no action was taken by the 4th week, you should think about submitting another report.

How many times should I submit the Business Redressal Form before I admit defeat?

You can continue to report spam/fake profiles but not more than 3 times a year for the same listing(s).

How many times should I check my local area listings for Spam/fake listings?

At least once a month, ideal every 2-3 weeks.

What are Spam networks?

If you come across a large number of  listings using the same address and/or phone number,  you probably found a spam network. You should try to get information and report as many listings as you can. TipÇ check the reviews and the reviewers on the listings as often they are in other similar listings or business categories.

What are the most affected business categories?

Most of the Spam listings are on “emergency” and “quick” services categories, like plumbers, locksmiths, garage door services, electricians or solicitors/lawyers and, understandably, more widespread in big cities than in small towns.

Does Spam Make It Harder To Deliver Good Rankings?What are Spam networks?

Google My Business Spam Poll Difficulty

Yes, a recent study by BrightLocal showed the majority of  professionals believe spam is making it more difficult for local businesses to achieve the top rankings: 
– 77% say Google My Business spam makes their job harder
– 32% saying it is much harder.

Choose your next Chapter:

To learn the latest about Google My Business, you should check these articles:

References:

https://support.google.com/local-guides/answer/6272951?hl=en

https://www.sterlingsky.ca/ultimate-guide-fighting-spam-google-maps/

https://searchengineland.com/millions-of-fake-google-maps-listings-hurt-real-business-and-consumers-318629

https://www.cnbc.com/2018/04/13/google-maps-spam-fighters.html

https://www.localguidesconnect.com/t5/Help-Desk/How-to-identify-and-report-fraud-on-Google-Maps/ba-p/553272

https://www.blog.google/products/maps/how-we-fight-fake-business-profiles-google-maps/

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