How to turn off or disable Google Reviews in my business profile

Professor M

Google Business Profile (formerly Google My Business) Expert, Trainer, Speaker

How to turn off or disable Google Reviews in my business profile

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I had a client who asked if he could immediately turn off the review option on his Google Business Profile listing. He feels that it is impossible to delete bad reviews from people who are fake reviewers.

How can we turn off Google reviews?

In most cases, you can’t turn off or disable Google Reviews on your Google Business Profile(formerly Google My Business) unless you permanently close it, change your main category, or experience a review attack.

Let’s explore each option.

Permanently Closing Your Google Business Profile

If you are considering marking your business as “permanently closed,” you should know that any Google Reviews you have will still appear, but users will not be able to write new reviews.

Change The Main Category To A Education Related Category

Many business profiles with education-related categories have had their reviews disabled for a number of years, and another product expert recently confirmed that this is still the case:

So if you change the main category to an education-related category (for example, Education Center), it is likely that the reviews will no longer appear, but I have seen many profiles with these business categories with reviews on them. So it’s not a bulletproof option.

You Suffered A Google Review Attack

In review attack cases, Google may temporarily turn off/disable your Google Reviews feature. These cases are considered review attacks/abuse:

  • if they are triggered by a public backlash due to a media coverage or social media
  • if you are experiencing a fake negative review attack, where a large number of negative reviews are left in a short period of time.

If any of the above happens to you, gather all the information (review screenshots, reviewer profile, etc.) and contact Google Business Profile Support. I can help you as well through my consultancy service.

However Google Reviews Are Important

Just a quick note, “reviews” can be very beneficial as it is one of the most important factors for people to trust your business and for your profile ranking on Google.

You should have a Review Management plan in place to get really good reviews from your customers frequently and to respond to negative reviews in a professional manner. The RM plan can help you mitigate negative reviews.

If you want to remove a fake review or one that violates Google’s terms and conditions, you can read this article: how to remove Google Reviews.

You can also check these posts about Google Reviews:

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