How to Turn On Google My Business Profile Messaging

Professor M

Google Business Profile (formerly Google My Business) Expert, Trainer, Speaker

How to Turn On Google My Business Profile Messaging

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For your business, communicating and connecting easily with your customers is fundamental to provide good customer service and increase leads/sales. One of such tools is Google My Business Profile Messaging Feature.

Turn On Google My Business Profile Messaging

  1. Sign in to your Google My Business Account
  2. Press on “Messages” in the left-hand side menu
  3. Press on “Turn on messaging”

Turn On Google My Business Messaging – GMB App

  1. Open the GMB app on your Android or Apple
  2. Press on “Customers”
  3. On the pop-up box press “Turn on messaging”

Turn On Google My Business Messaging – Google Maps App

  1. Open the Google Maps app
  2. Press on “Updates” on the bottom
  3. Next press on the “Messages” Button
  4. Choose the “Business” section
  5. Press on “Settings”
  6. Then “Turn on messaging”

Note: To respond to customers messages check this guide: How to Respond to Google My Business Messages

How Customers can message you through Google My Business

  • Press Message/Quote Button on your Google My Business Profile
  • Start a conversation from any of your GMB Post
  • Google Maps App » Update section
  • They try to call you and you don’t answer, they will be prompted to send a message

I hope this article helped you.

If you need further help, I am here for you. It does not matter if it’s your business or you are a professional that wants help with a client case, I have these services for you:

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