For your business, communicating and connecting easily with your customers is fundamental to provide good customer service and increase leads/sales. One of such tools is Google My Business Profile Messaging Feature.
Turn On Google My Business Profile Messaging
- Sign in to your Google My Business Account
- Press on “Messages” in the left-hand side menu
- Press on “Turn on messaging”
Turn On Google My Business Messaging – GMB App
- Open the GMB app on your Android or Apple
- Press on “Customers”
- On the pop-up box press “Turn on messaging”
Turn On Google My Business Messaging – Google Maps App
- Open the Google Maps app
- Press on “Updates” on the bottom
- Next press on the “Messages” Button
- Choose the “Business” section
- Press on “Settings”
- Then “Turn on messaging”
Note: To respond to customers messages check this guide: How to Respond to Google My Business Messages
How Customers can message you through Google My Business
- Press Message/Quote Button on your Google My Business Profile
- Start a conversation from any of your GMB Post
- Google Maps App » Update section
- They try to call you and you don’t answer, they will be prompted to send a message
I hope this article helped you.
If you need further help, I am here for you. It does not matter if it’s your business or you are a professional that wants help with a client case:
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