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When you turn on messaging so customers can message . Can you have 2 numbers that receive the messages

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Professor M

Google Business Profile (formerly Google My Business) Expert, Trainer, Speaker

When you turn on messaging so customers can message . Can you have 2 numbers that receive the messages

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This question was submitted on 20th October 2020 to the Google My Business Help Community Forum.

Details: “I need for 2 phone numbers to receive messages from customers that are using google on the my business site”

Answer

The messages are not received by SMS, they will appear only on the GMB app.
Yes, you can have 2 phones with the app and access the messaging tab for the same Google My Business Profile..

Turn on or off messaging

  1. On your Android/Apple phone or tablet, open the Google My Business app.
    • If you have multiple locations, open the location you’d like to manage.
  2. To turn on or off messaging:
    • Turn on: Tap Customers » Messages  » Turn on.
      • Once you’ve turned on messages, you can return to Customers » Messages to get all messages chronologically.
    • Turn off: Tap More »  Settings » Messages. Then turn off Turn on messages. You can turn on messaging again at any time.

You will be able to learn more about Messaging in my Google Business Profile Training.

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