When you turn on messaging so customers can message . Can you have 2 numbers that receive the messages

Professor M
Professor M

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This question was submitted on 20th October 2020 to the Google My Business Help Community Forum.

Details: “I need for 2 phone numbers to receive messages from customers that are using google on the my business site”

Response:

The messages are not received by SMS, they will appear only on the GMB app.
Yes, you can have 2 phones with the app and access the messaging tab for the same Google My Business Profile..

Turn on or off messaging

  1. On your Android/Apple phone or tablet, open the Google My Business app.
    • If you have multiple locations, open the location you’d like to manage.
  2. To turn on or off messaging:
    • Turn on: Tap Customers » Messages  » Turn on.
      • Once you’ve turned on messages, you can return to Customers » Messages to get all messages chronologically.
    • Turn off: Tap More »  Settings » Messages. Then turn off Turn on messages. You can turn on messaging again at any time.

You will be able to learn more about Messaging in my Google My Business Training – GMB Empower.

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