What is it
Google My Business Support has a new channel for contacting them, Chat! As GMB Support’s Social Media channels remain closed due to Covid and the phone support closed last November, the only option during pandemic until today was an “Email” form.
How to use the Chat option
- Go to “Contact us” page
- On step 1 “Let’s get started” explain your issue in a word or a few words and press on “Next Step”
- On step 2 “Confirm issue” you should select one match issue option. A “Recommended” section appears beneath and you should bypass this section and press on “Next Step”
- On step 3 “Contact options” choose “Chat” by pressing on it
Conclusion on this Google Business Update
As we adapt to a Covid world, Google My Business users have suffered a few months with subpar Google support. Google is recognising that something needs to change if they wish to get more small business to avail Local ads, Google Shopping etc through Google My Business.