Google reopened Google My Business phone support!
Ok, you don’t have a contact number for you to call but you will be able to request a call back through “Get a call” option on the Contact Us Form, check this article for How to use Google My Business “Contact Us” Form.
This feature was removed shortly after COVID hit, since then Google has been working with limited resources.
Hours of Operation
When you press “show hours”, it shows to be in operation 24 hours/7 days a week, even though the time zone used is “Los Angeles”.
Adding Phone Number
You can add more than one phone number if Google Support is unable to reach you on the main phone number provided.
It does not appear to be restrictive to a country or a selective number of countries, so good news.
Conclusion on this Google My Business Update
Hopefully, this means Google wants to provide better customer service to local businesses and resolve quickly issues affecting them.
Remains to be seen if the phone support will be quick to, and actually, resolve issues.
Will the demand for phone calls be greater than the support team capacity?
How long will you have to wait to get the call back from support?
Only time will tell.
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To learn the latest about Google My Business, you should check these articles:
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- How to Turn On Google My Business MessagingFor your business being able to communicate and connect easily […]
- Google Reviews Preview Missing on the GMB Profile (Open GMB Issue)Some users are seeing issues with the Review Preview section […]