Google added to the Google (My) Business Profile Support Contact Form any active support cases in progress submitted by you. It includes Case ID and status.
When you are filling the Contact Us form and if you have any active case(s), on step 3 will appear all cases you have in progress. It advises “We notice you have one or more support cases in progress that we’re still working on. You’ll hear from us soon as we have an update. Thanks for your patience.”, like the image below:
Conclusion on this Google Business Update
At least this update can give a bit of reassurance that your support ticket is still open and not forgotten, hopefully…
In turn, this will reduce duplicate support requests for Google.
To learn the latest about Google Business Profile (Google My Business), you should check these articles:
- How to add users to Google Business Profile (form. Google My Business)This guide will show an easy way to add users […]
- Why your Business Profile on Google has been suspended because the address shown in your profile doesn’t match the physical location of the businessI received an email from Google Business Profile advising “Your […]
- How to Remove Users from Google Business ProfileThis guide will show an easy way to remove users […]