What is it
Google started to add a Message button to the posts, I am seeing this when users check your listing on the mobile phone.
I am not sure if it is a test or if Google is rolling out to all listings and devices.
However, I am sure that only businesses with “Messaging” activated can have this new feature. So if you don’t have messaging active, I will show you how you can activate it, but don’t forget to check the “Messaging Guidelines”.
- Open the GMB app
- Press on “Customers”
- On the pop-up box press “Turn on messaging”
Conclusion on this Google My Business Update
You should take advantage of all the ways Google provides to your customers to contact you. Note, that you need to respond to messages within 24 hours.