Google updates Google My Business Posts with Messaging button

Professor M
Professor M

Professor & Expert in Google My Business, Local Google Search, Google Local Ads, Local Marketing

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Table of Contents

What is it

Google started to add a Message button to the posts, I am seeing this when users check your listing on the mobile phone.

I am not sure if it is a test or if Google is rolling out to all listings and devices.

However, I am sure that only businesses with “Messaging” activated can have this new feature. So if you don’t have messaging active, I will show you how you can activate it, but don’t forget to check the “Messaging Guidelines”.

How to

You need to have the Google My Business App Android or  Google My Business app Apple in your mobile/tablet.

  1. Open the GMB app
  2. Press on “Customers”
  3. On the pop-up box press “Turn on messaging”

Conclusion on this Google My Business Update

You should take advantage of all the ways Google provides to your customers to contact you. Note, that you need to respond to messages within 24 hours.

Be remarkable!

References:

https://www.seroundtable.com/google-local-updates-message-button-30168.html

https://support.google.com/business/answer/7662907?hl=en

https://support.google.com/business/answer/7342169?hl=en&co=GENIE.Platform=Android

https://support.google.com/business/answer/9114771

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