In this page you will find news and updates for Google Business Profile (formerly Google My Business):
- New visuals
- New tests
- New features
Google Business Profile
(formerly Google My Business)
Google Business Profile Messaging Read Receipts Setting
Google has added a read receipts setting to the Google My Business messaging platform. After a recipient opens a new message, the sender gets a “Read” status under the message. This status appears for whoever sent the message in a conversation, either you or your customer. If you have messaging turned on, read receipts will automatically turn on. You can turn read receipts on or off in Google My Business
Google Business Public Profile using a LinkedIn Description
Google Business Profile Insights “Views” Data Missing Issue from 29 -31 October 21
Many users (including me) have noticed that Insights’ “Views” Data is missing from the 29-31 October 21, hopefully Google will recover and show the missing data in the next few days.
Google Showing Stock Level on Local SERPs
Users can see now if an item is on stock or not on businesses local to them through the in-store availability inside the Local SERPs Pack.
“Recent cases” in the Google Business Profile Help page
Users are seeing “Recent cases” in the Google Business Profile Help page including Case IDs, status and date last updated. You can’t interact with the feature though.
Google Business Profile Suspension After Reinstatement Issue
Some businesses are getting suspended, reinstated, and then immediately suspended again
Read more here
“Google Business Profile Manager” Name is starting to show
The new name is finally showing up in the Google My Business Web Dashboard. But not all the users are seeing this as the name change was just last week, so it is slowing rolling out.
Google Business Profile Categories Missing Issue
Dozens of healthcare categories apparently have been removed, to what appears to be a bug. Users are seeing this error: “This business category isn’t available in your region”.
Read more here
Google Maps will show price ranges, based on user contributions, for restaurants in the U.S.
When customers leave reviews they can now share details about the restaurant’s price ranges, and whether they offer amenities such as outdoor seating, delivery, curbside pickup, and more.
Read more here
Google Maps will show Area Busyness
Customers can now see how busy a particular area is before they get there, which will help those who prefer to avoid large crowds.
The new feature, called Area Busyness, combines live busyness trends from individual businesses that are in close proximity to each other. Google Maps will show you how busy the area is currently, and how busy it’s estimated to be throughout the day.
Read more here
Google Maps is expanding the Indoor Directory tab globally for all airports, malls, and transit stations.
Google is expanding the Directory tab in the Google Maps app on Android and iOS for all airports, malls and transit stations around the world. If these locations give Google the indoor mapping data, you will be able to see what types of stores are in a building, airport lounges, car rentals, parking lots and more. And within each category, you can see a list of the relevant businesses, in addition to helpful information about whether it’s open, its rating and what floor it’s on, Google said.
Read more here
Google Expands Grocery shopping
Once you place your order from the retailer, pickup with Google Maps lets you track your order status, share your ETA and let the store know you’ve arrived, all from the app. Pickup with Google Maps now includes more Kroger Family stores like Kroger, Fry’s, Ralphs and Marianos — as of today, it’s now available in over 2,000 store locations in more than 30 states across the U.S. People who use pickup with Google Maps typically wait less than five minutes for their groceries, meaning you can grab exactly what you need and get right back to your day.
Read more here
GBP Search Merchant Dashboard Now Have Temporarily/Permanently closed
Google Business Profile Merchant Dashboard on Search & Maps has a new functionality, you can mark a business “Temporarily or Permanently closed”.
November Google Business Profile Category Changes
Funeral celebrant service
Vehicle wrapping service
Google Business Profile Insights “Views” Data Missing Issue 7-14 November
A few users have noticed that Insights’ “Views” Data is missing from the 7-14 November, hopefully Google will recover and show the missing data in the next few days.
Google Local SERPS with 5 Pack Test?
Few users users are seeing 5 local packs, is this a another test?
In the past few months they tested 10 and 2 listings local packs.
New Google My Business Feature: Get quote requests via email
Google is inviting selected businesses to add a new Quote requests feature: “Quote requests via email”, instead of using the Messaging feature.
You can see more here.
Google is displaying now 2 Screened Ads on Local Searches
Many users spotted 2 Local Ads-Screened on local search results, instead of just one.
Scrollable Google Reviews on Local Search Results
Google shows Google Reviews you can scroll through in a carousel on Local Search Results.
In 2019, Google added this feature to the Google My Business Profiles panel and now expanded it to local SERPS.
Google My Business Posts have “Products” label finally removed
Google finally removed from Google My Business Posts section the “Products”, as it didn’t have any purpose as that button would forward you to the Products section.
New Purple Heart Icon on Local Search for “Identifies as women-owned” Businesses
Google changed the icon showing for “Identifies as women-owned” Businesses on the local search results but it gets changed to the old one when you scroll images carousel in Local Pack, probably not fully rolled out.
Google My Business Women/Veteran-led attributes have changed
Google finally changed changed “women-led” and “veteran-led” to “women-owned” and “veteran-owned,” aligning these attributes with “Black-owned” and the recently added “Latino-owned.”
Google My Business New Crowd Category Attributes
Google added a new attributes category “Crowd” within this attribute the options are “LGBTQ+ friendly” and a “Transgender safespace”.
Google My Business New Notification for GMB Messages
Google is showing a new notification box “new message”, of course, to let you know that you have customer messages to reply to.
Google Local SERPS With Shopping Refinements
Google is testing showing Shopping Filter Refinements on Local Mobile Search Results.
Google My Business Posts is Working Again For Hotels & Hospitality
Some users are able to create posts for Accommodation type of business again (happened the same in July 21). Is this a bug again?
New Google My Business Setup Process?
Some users are seeing a new GMB Setup Workflow, and appears is pushing online businesses towards Merchant Center as they don’t qualify to sign up for Google My Business.
Ranking Issue Affecting SABs?
Some Professionals are questioning if there is ranking issue/algorithm update for SAB profiles as it appears that since June there has been a decline in traffic and leads only on SAB.
Google Pushing New GMB Merchant Experience Flow
Google is now showing notices to let users know they can manage their profile directly on Google Search & Maps
Google Releases New Local Search Trends
Google searches for “open now near me” have grown globally by more than 200% year over year.
In the U.S., searches for “local gift shops near me” have increased 440% in just the past month as people switch between online and offline shopping – more than ever before. If your physical stores are open for in-store shopping, it’s crucial to make sure your customers can easily find you online.”
New Beta Google Reviews Questions Flow for Restaurants
Users are seeing new questions when leaving a review on restaurants. If it was Take out/Delivery/Dine in, what did you get, how much spent (interesting)
GMB Site Manager confirms deprecation and upgrade to “Manager” role
Google is emailing users to advise after 24 October 2021 site managers will be “upgraded” to managers.
Google My Business Category Changes
Doner kebab restaurant
Google My Business New “Latino-owned” Attribute
Google My Business added “Identifies as Latino-owned” as an option, appears to coincide with Hispanic Heritage Month that started on the 15th.
Possible Google Local Ranking Update
Some users are reporting Google Local Organic Ranking changes on 20th September, but GMBs appear have not been affected.
Google Local SERPs Pack Map on the Right Test
Some users are reporting seeing a new test on local pack SERPs, where the map shows on the right instead at the top of the profiles pack
New Label in Local Search Pack
Local search pack is showing a “Updated today” label on listings. The only doubt is the label referring to the stock data or updates on the profile information.
3rd Party Reviews Label on the GMB Public Profile
Google appears to be testing new review label/text for reviews on other websites. The new labels are underneath Google Reviews score. The ones that have been seen are “Reviews on independent sites” and “Reviews from the web”.
New GMB Language Attributes
Stefan Somborac have found that Google released New GMB attribute that lets US healthcare providers indicate support for non-English languages.
August Google My Business Category Changes
Cig kofte restaurant
Google My Business Products Review
Google is now showing “your product is being reviewed.” Google adds that “it may take up to 30 minutes. Product will be visible to customers once approved.”
Google My Business Posts can appear in third party Sites
Google now has a notice when you add Google Posts in Google My Business that those posts can appear not just on Google properties and third-party sites.
Google Local SERPs Without Call To Action Buttons
Google is now testing Google Local SERPs aka Local 3 pack.
Google My Business Site Manager has been Deprecated
Google removed “Site Manager” option for user type on Google My Business. The current site managers will keep the status but you will not be able to add more site managers.
GMB Call History Enabling From “Info”
Google is allowing those businesses selected for the beta testing of Call History to enable this feature on the “Phone number” field.
Google showing “Call History” Track Number
If you have opted into Call History, you can check what phone number that Google is using as the track number in your profile, of course, you have to be login into your GMB account.
Google My Business Posts is Working For Hotels & Hospitality
Some users are able to create posts for Accommodation related categories, as the businesses in this categories, like hotels, are not allowed to post… well until now.
However, it’s a bug as Google advised posts being allowed for GMB listings for hotels is not intended and is going to be removed.
Google My Business Locations Dashboard New Edit Experience
For those users that have more one location/agency, if you go to “Businesses” section and click on the edit button in front of a location, it will now pop up a quick info section in the listings dash itself – a much quicker and easier way to make quick edits.
New Detailed Google Reviews for Restaurants
Now users when leaving a Google Reviews can review as well price range, the type of meal (breakfast, lunch, dinner, etc.) and whether they got take out, delivery or dined in, just by taping.
This feature is now fully live for all restaurants in the U.S. on Android and is rolling out to iOS, with more categories and countries on the way.
More here on Google
Google Assistant is helping create Google My Business Profile
Google seems to have launched in Italy a new Google Assistant app for the Google My Business platform. This app lets you ask Google Assistant to bring your business online. All you do is say “Hey Google, bring my business online.”
Find out more here in SER
Say Goodbye to the Short Name and Link
Google advises we can no longer create or edit short names. Short names and URLs that already exist will still work.
Find out more here
Google My Business Adds Labels for New Listings
Google has a “New on Google” label that is showing beside listings in both the local pack results and the local finder.
Find out more here on Local U
Google My Business Local Search Ranking Update On June 8th?
Search Engine Roundtable reports “We may have seen a Google local search ranking update on Tuesday, June 8th. The BrightLocal tracking tool showed significant changes and volatility on June 8th, with a bit of heat also on June 6th and June 9th.”
Find out more here on SER
Google Local Search Pack with Delivery Button
Users are seeing more and more local packs for Food businesses with a delivery button.
Directions and Website Clicks metrics are now available in the GMB Performance Report.
Some users have now available Directions and Website Clicks metrics in their GMB Performance Report.
Check more on Local U
Google My Business Insights Message “Data may be delayed”
Google has inserted a message at the top of the Google My Business Insights reporting section that says “data may be delayed”. It is affecting users in most countries.
Google My Business Public Profile Q&A Related To Your Search Feature
Google is showing “related to your search” section with Q&A.
Check here more
Google My Business Site Insights
If you are using the free Google My Business Website you are able to check insights for the website by pressing on the info icon next to the “xx people visited your site”
“Business Profile performance” report includes the number of completed bookings
Stefan Somborac discovered a new Google My Business change, the new “Business Profile performance” report should start showing the number of completed bookings, if you’ve set up bookings through a provider.
Google My Business Contact Form Change
Allie Margeson found a change on the Google My Business Contact Form, you can now select which business you need help with when using the contact form.
I can see this change so it should be mean it’s a wide roll-out change.
Google My Business Performance Report is showing Bookings Data
Colan Nielsen spotted this first and posted about it on Twitter. You may see a new “bookings” tab to see if people booked reservations, appointments, etc with you via Google Maps or Google Search local.
Call History Showing in the GMB Dashboard
A few users spotted the call history tab in the dashboard.
GMB Insights Direction Requests Metric Change
Stefan Somborac noticed this change:
Google is trying to account for multi-tapping, direction request cancellation, etc. so expect your direction requests count to decrease (in pursuit of accuracy)
New Icon on Google Maps – Test
Several users are noticing a new Icon on Google Maps, this icon shows the review rating score and the normal business category icon. The users are seeing these icons when searching for Bakeries, coffee shops inUS, Canada and Germany.
Business Information Editor on Google Search has a new Layout
Several users noticed (including me) that there is a new layout when you access “Edit profile” on Google Search.
Google Local Search 10 Pack Test?
Several users are seeing 10 pack local SERPS, is this a bug or test? I believe is a test as Google is testing 2 pack SERPS.
Google My Business Photo and Videos New Status
There is a change coming for uploaded Photos and Videos, Google My Business Help Page advises that it will start showing the status of your photo/video uploads:
Pending – The media is in either the upload or processing stage, or your profile is currently not verified. Pending media doesn’t appear on Google Search or Maps to customers.
Not approved– The media is flagged and has violated policies. Since it was flagged, the media doesn’t show up on Google Search or Maps.
Live – The media shows up on Search and Maps for customers.
Google launches new ad formats for local campaigns and pickup later option for local inventory ads
Google announced a number of new local ad-based features at its Google Marketing Livestream event. These include new ad formats for local campaigns and a new option for “pickup later” in the local inventory ads. Check this article for more.
Google My Business Hide Phone Number New Option
Google added a option to allow businesses to hide their phone numbers from showing up in Google Maps and Google Search’s local results.
May Google My Business Category Changes
American grocery store
Train ticket counter changed to Train ticket office
Google My Business Clarifies Phone Numbers Not Allowed In Google Posts
This new policy is named Phone Stuffing and Google wrote “To avoid the risk of abuse, we do not allow your post content to include a phone number. You can make your phone number available on your Business Profile or website.”
Check the SER’s article
“People Also Search For” on Google displays Local Businesses Maps
Google is now able to show in the “people also search for” query refinement feature local business listings and map results. Valentin Pletzer noticed this and posted a screenshot on Twitter which you can see here.
April Google My Business Category Changes
Resort changed to Resort hotel
Car service changed to Chauffer service
Google Highlights Updates For Business That Have Posted Recently
Joy Hawkins spotted a test that Google is doing on the Google Maps app. It shows a red dot on the Updates .
Check here for more
Google Reviews showing “Visited in” dates
Google is showing visit in date by reviewers. Good for review trust. Similar to verified purchases in Amazon.
Reserve Table Displayed in Google Maps
Tim Capper discovered that Google is testing Reserve Table Displayed in Google Maps.
New Food Ordering Section in Google My Business Dashboard
Where before you would have Online orders in your web dashboard, now Food Businesses have Food ordering instead.
Google Tests Local Car Listings From Dealerships
Google seems to be testing launching a new local feature to let car dealerships showcase their local car and auto inventory on Google Search. This follows February update: Google My Business testing a new feature – “Car for Sale”
Check more here
Google Maps now lets businesses specify what materials they accept for recycling
Business owners can add recycling attributes for Maps and Search in Google My Business today.
Check more here
Google Tests Hotel Travel Destination Refinement Carousel
Google seems to be testing a new search carousel that lets you refine your hotel searches for a new destination. Check more here
New Large Competitors Logos on Google Search Autocomplete Feature
Lluc B. Penycate found extremely large logos/favicons showing for “people also search for” results in Google’s autocomplete search suggestions.Check more here
Possible Google Local Algorithm Update Last Week
Some users and agencies are reporting drastic shifts in ranking on from the 24-25 February
Google My Business recorded a 61% jump in customer calls
During the first half of 2020, Google My Business recorded a 61% jump in consumer calls, from inquiries about open hours to arrangements for curbside pickups. For the 12 months ending June 2020, call volume increased 35% and continues to track 27% higher than pre-pandemic levels
Google Testing ‘Estimated Cost Near You’ in the Local SERPS
This section appears between the map and the 3 local results. Test appears to be only confined to US and Service businesses. They are running an experiment with Homewyse to surface local cost estimates in local results when users search for select types of home services on Google,
Google enables searches for Women-led businesses on Search and Maps
Users will be able to search for women-led businesses, e.g. “women-led restaurants”, “women-led stores”. This particular feature is available on Google My Business where women-led businesses can identify as such on their business profile.
Google adds own custom links to the GMB Public Profile’s Order CTA
Google has added the local food businesses custom order link to the CTA, you see it on the pop-up box. Previously, Google only showed 3rd party integrated platforms in it.
Google Local Search SERPS Showing Menu Highlights
Google’s Local Pack is showing Menu justifications.
Google My Business Profile New “Chat” Button
Google is testing a new button “Chat” instead of messages
Google My Business Profile Test – “Owner” and “History” Accordion Tabs
Google is testing a new accordion on the public profile with “Owner” information (business description) and History (from web sources) as tabs.
Google Mobile Local SERPS 2 Pack only Testing
Joy Hawkins found in the last couple of weeks, Google has been slowly testing a change to mobile search results, changing the local pack to 2-packs in the search results. But it is a very limited testing as not many users are seeing this.
Google My Business guidelines Address Changed
GMB guidelines now differentiate between listings at a rented mailbox (not allowed) vs. coworking space. New for coworking space: required that the location “maintains clear signage” and “receives customers at the location during business hours”
Google My Business testing a new feature – “Car for Sale”
Google is testing a new car inventory feed for auto dealers, showing their stock to sale on the GMB listing. Similar to product post but with car industry labels/features.
This test is only allowing a small number of auto dealers in the US.
Google My Business Not Applied Changes Now Offer Send Edit Feedback
The feature seems to allow you to send additional feedback to Google when a suggested edit you make to a Google business listing is not accepted (i.e. not applied) for some reason.
Google Showing Rating Stars in the Reviews Box at Google My Business Public Profiles
Google adds stars to the Review Summary Box on the public profile. It’s only a test.
“Available online” filter for some service business search results.
This will filter to only show businesses that have the ‘online estimates’ service option attribute.
Local Pack SBA Hybrids new Test
If you see your service business (including hybrids that show addresses) displaying no address in the 3-pack or local finder do not worry this is working as intended and is a test. The address still shows when the profile is displayed.
Google Search Local Pack – Coworking Office Spaces Labels
Google is now labeling some businesses that are in coworking office spaces with that label in the local pack search results.
Google My Business Public Profiles showing Staff and Lawyers
Another test by Google. Appears is using website and LinkedIn
Google Testing “Find Results On”In the US
This is a feature Google launched in the European Union after the anti-competitive cases. But now, I am seeing reports of this in the US, maybe it is a bug or a test.
Google Local Searches showing filters for Restaurants
Google is showing a browse by filter that lets you filter down your restaurant selections by type.
Google Tests Customized Tabs on the Public Profile
Google began testing new tabs related to the search query and appears to get the information from the business website.
Google My Business Has New Insurance Attribute for Healthcare Providers
Google has advised to its trusted partners information on an attribute that will make it easier for healthcare providers to share information about health insurance networks accepted at different locations or physicians.
You cannot add this attribute manually via the GMB dashboard, you must do it through the GMB API.
Google removes review attributes/places topics from reviews
Users are complaining that some review attributes/places topics like “Professional” are missing.
Google My Business Messaging being attacked by Spam
Spammy SEO companies are spamming through GMB messaging.
Google My Business Insights Breaks Photos Uploads By Owner vs Customer
Google My Business has updated the photo views Insights report to let you filter the images based on if the owner uploaded the photo or a customer uploaded the photo.
There is a new drop down to filter by all photos, owner photos and customer photos.
COVID-19 vaccination locations will be available in Google Search and Maps
It will include details like whether an appointment or referral is required, if access is limited to specific groups, or if it has a drive-through.
Google My Business Public Profile Review Summaries Grouped By Place Topics
Place topics are an experimental feature launched in 2019 that help potential customers “find the main themes of your business through Place Topics. These main themes are based on the reviews of your business
Google My Business Public Profile Third-Party Reviews for Summary Cards
3rd party review summary cards for 3rd party sites above the Google Review Summaries
Google Testing Red and White Hotel Pricing Pins on Google Maps
Normally when you search for hotels on Google Maps, Google will show you a hotel search box with blue pricing pins. Google is now testing variations of the colors for those pins both in red and white background colors, and maybe more.
New “Suggest an edit” Screens on Mobile
There are new screens showing for flagging locations/spam/closed locations in Google if you use the mobile phone.
Google Testing new Online Store Builder in Canada
For Canadian Business can check here: https://programs.digitalmainstreet.ca/shophere-signug
Google Reviews Tests “New” Label
It looks like Google is testing a new label for recent reviews on businesses. The label says “new” and it is an outlined box. Appears to be for reviews with less than 4 weeks.
Tourist Attractions Getting Large Icons
Not everyone is seeing the landmark icons yet, so this could be a test or a slow rollout. In order to view landmarks, open Google Maps and go to any big city and check if you can see the landmarks icons. This is currently occurring on both desktop and mobile.
Expanded Google My Business Profile Amenities list for Hotels
Google My Businesses released more amenities options you can choose for your hotel listing.
Google Testing New Guaranteed Badge Look
The new look is in keeping with Google logo colors. It is a shield with a checkmark in it, using Google’s logo colours.
New Health & Safety Attributes Design
Some Google My Business Listings are showing a new design box for Health & Safety Attributes
Google My Business listings now showing web search results
Go to a business listing in Google Maps and scroll past the business information and towards the bottom, you will see “Web Results.”
New GMB Profile Buttons
Google is testing visual changes around CTA buttons on business profiles. On a computer, Google is testing round buttons as opposed to square buttons. On mobile, Google is testing bubble designs for the tabs, instead of simple text with underlines.
Covid-19 related questions asked to users
Google is asking users Covid19 related questions in the “Know This Place?”
Google My Business is New Services Justifications
It looks like Google is testing Services Justifications (icons with text underneath the listing). Service justifications, like the other types of justifications, can have an impact on CTR.
Google expanding auction-based pricing to Google Local Services Ads
Google began testing the bid mode option for businesses in home services verticals in some markets in the U.S., Canada, and Europe, which allowed participating businesses to set the maximum amount they are willing to pay for a lead from Local Services Ads.
Google Drops Reviews on Local Pack
Google stopped showing reviews on many Local Searches Pack, eg Banks, Car Wash
Google Adds Google Guaranteed Badges to Google Maps
Google is now showing Google Guaranteed badges on Google Maps. Currently, only appears on computer, not mobile.
Google Maps Showing Address Numbers Directly on Map
Seems to be available in some countries: US, UK, Canada, Germany, Netherlands, Denmark.
Not in others: France, Italy, Belgium
New Google My Business Dashboard
To learn the latest about Google Business Profile (Google My Business), you should check these articles:
- Google Business Profile Scams AlertsUnfortunately, there are many scams affecting Google Business Profiles (formerly […]
- Google Business Profile Insights/Performance Data IssuesOn this page you will find issues (missing data, wrong […]
- Redirect Notice When Clicking Business Website URLs on Google Business ProfilesUsers are seeing redirect warnings when they click the businesses’ […]