#1 Google Business Profile Guide & Training Course

How to Contact Google Business Profile Support

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Professor M

Google Business Profile (formerly Google My Business) Expert, Trainer, Speaker

How to Contact Google Business Profile Support

Table of Contents

How can you contact Google Business Support or get help? I will go through all the options available.

1. Phone Support, Chat support and Email support (Recommended)

At the moment you may be able to avail: Phone Support (“Get a call”), Chat support and Email support to contact Google Support. All these options are accessed through Google Business Profile “Contact Us” form

How to Contact Google Business Profile using the “Contact Us” Form

  1. Go to https://support.google.com/business/gethelp»
  2. In step 1 “What can we help with”, 
    • select your business from the dropdown or “Business not listed”. 
    • Then explain your issue in a word or a few words and press on “Next Step”
    • Then click on an option on “Choose the best description of this issue” and press on “Next Step”
  1. In step 2 “Resources”,  you should bypass this section and press on “Next Step”
  1. In step 3, you have the  “Contact options”, not all of them are available. The options that may be available to you are “Chat” or “Email” or “Get a call”

Contact Form Steps

Pro Tip: If you speak more than one language you can press on the “Preferred language:” and choose another language that might have more contact options.

2. Social Media Support Channels (Temporarily Closed)

Facebook

Google Business Profile| Facebook

Twitter 

Google Business Profile| Twitter

3. Google Business Profile Community Help Forum

Even though this help forum “resides” on Google, it’s a peer-to-peer managed community and Google employees will not respond to your questions there.

However, in this community, you can post any question and it will be answered by GMB Product Experts (a program that I am part of). They can also escalate issues and cases to Google Support.

You can access the Google Business Profile Community Help Forum here:

New thread: https://support.google.com/business/thread/new»

Main Page: https://support.google.com/business/community?hl=en

Professor M Facebook Private Help Group and Email Support

Access to my private Facebook Group ( for members that purchase Lifetime access for GBPedia Training or any of the Addon Support Packages) to answer all your questions.

Email Support if you have that option on your Addon Support Package.

Google Business Profile Support Tips

  • Fill out in full the support requests with the requested information in the email contact form.
  • Use screenshots or videos to demonstrate the issue. On screenshots, include the timestamp when possible to aid the team in troubleshooting the action.
  • If you want to send attachments, you should put all of them in a Google Drive Folder and share the file location with Google Support (for example in the text area of the contact form). Do not forget to make the folder shareable.
  • Be sure to exclude any unrelated or sensitive information, such as filenames or personal information of others.
  • If you submit a request for an issue that impacts multiple listings, organise your listings in a spreadsheet.
  • Do not submit duplicate requests. Repeated requests for the same issue creates confusion in communications and waste time.

Google Business Profile Support FAQ

What is the Google Business Profile Support Contact Phone Number?

Unfortunately, as of 11th November 2019, Google closed the customer support phone number.

I sent an email but still waiting to hear back from Google Business Profile Support?

If you have waited for 7 days, you should reply back to the autoresponder with the case number and Google Support should contact you back within 48 hours.

To learn the latest about Google Business Profile (Google My Business), you should check these articles:

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