GENERAL TERMS AND CONDITIONS OF USE OF THE SITE, SERVICES AND PRODUCTS

Professor M is a trading name of GMB Experts. GMB Experts are the legitimate owner of the official site, the domain of which can be found at https://professorm.org and https://guide.professorm.org .

Where you may be able buy and pay for services, consultations, attending courses, workshops, training, subscriptions, consultancy, local marketing related products and services or any other products and services we have or will have in the future.

These terms and conditions govern the use of the sites and purchases/reservations made with Professor M and GMB Experts.

This website is intended to promote its services, so the reproduction, transfer, distribution or storage of its online content without prior written permission is prohibited for any other purpose.

We are strongly committed to ensuring that the information presented on https://professorm.org and https://guide.professorm.org is free of typographical errors and will correct them as soon as possible whenever they occur.

The customer must provide one or more contact details, which are correct and complete, and in so doing they accept our Privacy Policy, which we use to contact them to maintain the business relationship.

By booking/ purchasing one of our products and services, you agree to accept the Terms and Conditions described below.

Please read these terms and conditions carefully.

Changes to these Terms and Conditions

We reserve the right to change these Terms and Conditions at any time. Any changes are effective immediately upon posting to the site. Your continued use of the Site constitutes your agreement to such Terms and Conditions.

Your Responsibilities

To reserve/purchase a product or service from us, you must be at least 16 years of age and have the legal capacity to enter into binding contracts.

It is not allowed to post inappropriate content or comments, or that violate the general rights of public order, which we reserve the right to delete.

Do not use false identities.

Gives us your correct personal data and correct addresses so that we can process properly in our business dealings.

The customer is solely responsible for the accuracy of the personal data communicated to us and undertakes to enter or update any changes through his /her registration account at https://professorm.org and https://guide.professorm.org, or another subdomain belongs to GMB Experts.

GMB Experts disclaims any liability for any delay or inability to process the purchase/reservation due to error or insufficiency of the data communicated by the customer.

Availability of services, products, courses, training, workshops, subscriptions, memberships

Any reservation/purchase of products and services made through https://professorm.org and https://guide.professorm.org or other means is subject to the availability of the product or service in question. We reserve the right to refuse any individual or company or refuse any reservation/purchase on any of our products or services.

In the event of non-confirmation of payment or non-compliance with these General Terms and Conditions, GMB Experts reserves the right not to accept your reservation/purchase or to cancel it in whole or in part even after automatic confirmation.

Payment

Products, Consulting and Management Services

All Products and Services, including: marketing services, Google Business Profile (formerly Google My Business) services, and consulting. Except for subscriptions and memberships (services/training/courses).

The main payment methods are accepted: credit card or other available methods.

Full payment is due upon booking/purchase of any product or service. Cash payments are not acceptable. Only full payment guarantees the service acquired, a place in courses, workshops, product shipments or contracted consulting services.

Payments by debit, credit, PayPal will have to be made when booking/purchasing the products or services on our website.

Payments by bank transfer must be made within 48h after booking/purchasing the product or service on the website, in case of non-confirmation of payment or non-compliance with the 48h deadline. GMB Experts reserves the right not to accept your reservation/purchase or to cancel it in whole or in part.

For last-minute bookings and within 48 hours of the start of the course, workshop, training, full payment must be made by credit card or PayPal.

Subscriptions/Memberships for Training, Course, Workshop and Services, including GBPedia Courses, GBPedia Training Course, GBPedia Guide, GBPedia Intelligence Service, Service/Support Packs and Active Management Services

Annual or Once off (Lifetime access) payment of subscriptions the main payment methods accepted are: credit card, any other available method.

Monthly payment of subscriptions is accepted by credit card only.

Payments by bank transfer must be made within 48h after the purchase of the subscription (s) on our website in case of non-confirmation of payment or non-compliance with the 48h term. We reserve the right not to accept your reservation/purchase or to cancel it in whole or in part.

Monthly credit and debit card subscription payments may take 7 business days to become effective, if you or your bank/credit card institution declines/cancels your monthly payments, you will have 48 hours to resolve and pay for any missing memberships. In case of non-confirmation of payment or non-compliance with the deadline 48h. GMB Experts reserves the right to cancel all or part of the subscriptions.

Manual and Automatic subscription renewal

Per norm, we do not use automatic subscription renewal, at the end of the term we will send an email advising that you need to renew manually if you to continue to use the service/product subscription/membership acquired previously.

We will advise if it is subscription are automatic renewed. If subscriptions are automatically renewed, it will be renewed at the rates in effect at the time of renewal, respecting the payment method chosen.
You will be informed in advance via email or letter that your subscription will be renewed for a new period. If you do not want this option, please contact us 10 working days before your subscription ends.

Cancellation and Refund Policy

Cancellation of Online instant available Content and Memberships/Subscription, including GBPedia Training, GBPedia Courses and GBPedia Guide, GBPedia Intelligence Service

If a membership is not required, no refunds will be made to customers , even if you do not attend or use the online instant
available Content purchased.

If a membership/subscription is required, you can cancel the subscription at any time by contacting us via email:
- Once you have logged on to the course, refunds cannot be made. The subscription will be cancelled from the date the paid period ends and no further fees will be charged.
- After 14 days, no refund will be given, even if you have not logged in and use the purchased membership/subscription. The subscription will be cancelled from the date the paid period ends and no further fees will be charged.
- If you have not logged on and you wish to cancel within 14 days of purchase, we will cancel and refund the amount paid minus an administration fee of 50 euro.

Cancellation of Scheduled Online or Offline Course, Workshop, Training

A full refund will be given for cancellations made more than 5 business days prior to the start date of the Course, Workshop, Training.

For cancellations made within 3-5 business days prior to the start date of the Course, Workshop, Training, a 50% fee will apply.

For cancellations made 2 business days or less prior to the start date of the Course, Workshop, Training, a 100% cancellation fee will apply.

No refunds will be made to customers who do not attend Course, Workshop, Training classes or who do not complete the Course, Workshop, Training.

Scheduled Online or Offline Course, Workshop, Training Transfers or Reschedule

Companies and individuals can replace participants prior to the start of the course without additional payment. The transfer or reschedule of the Course, Workshop, Training requires email notification to be received by us more than 5 business days prior to the course start date.

We reserve the right to cancel or reschedule any Course, Workshop, Training at any time. In the unlikely event of cancellation, the amount paid will be refunded. We also reserve the right to reschedule the start dates of all Courses, Workshops, Training and, if necessary, vary the content. Except as expressly indicated, all amounts paid are non-refundable. While every effort has been made to ensure the accuracy of the information on the site, it may be subject to change or a subsequent change in light of policy changes, Course updates, Workshop, Training or other restrictions.

Cancellation of Services and Service Packs and Active Management Services

Includes services for Google Business Profile (formerly Google My Business), ad-hoc services, and any other services we have or will have. Except for subscriptions to our Service Packs or Active Management Services

After contracting / purchasing the services, you can cancel the services up to 14 days after the purchase / contracting, but if we have already started and / or completed the contracted service (s), we analyse what has already been done and send you our analysis to confirm whether there will be a refund and if so, what the refund amount will be, the refund may be total minus administration fee, partial or no refund.

If the service includes online training or part of GBPedia or any other subscription/membership no refund will be made, whether or not the service is cancel before the 14 days.

If you cancel the service, within the 14 days, there will be an administration fee of € 50.

Physical Product Order Cancellation

The customer has the right to freely terminate a new contract, without giving the reason, within 14 calendar days from the date of receipt of his order. To exercise your right of free termination, it is sufficient for you to communicate your decision to terminate the contract by means of a clear statement, for example by sending an email.

Upon receipt of the order, the customer must return it within 14 days from the date on which we were informed of the free termination of the contract and that he must comply with the following conditions:

Returned in the original packaging and under the same conditions in which it was sold.
Returns are not accepted for audio and video recordings, and for software that has no warranty seal or is tampered
with.
The customer will be responsible for the return costs of the purchased goods.

Conditions applicable to promotional codes (coupons)

If you are the holder of a coupon issued by GMB Experts or partners or affiliates, at the time of purchase, enter their code to redeem it.

When used according to set rules, a promotion code entitles you to a promotion or discount for the purchase of a specific product or set of products
during the period indicated/associated with the promotional code or campaign, promotion.

Promotional codes may only be used for online purchases made on the site. The sale, publication in other media, exchange or donation of a promotional code is not permitted.

Use of a promotional code is subject to one use per purchase only.

Promotional codes cannot be redeemed for cash and will not be refunded after the expiration date or other limits.

Prices

Product and service prices do not include taxes. Taxes will be calculated at the checkout if they are due.

Adding taxes will depend on your country and following European law:

-Businesses with VAT registration number and established in another EU country, we do not need to charge VAT under reverse charge rule.

-Business establish outside of EU, no VAT is charged.

-Businesses established in Ireland, there may be VAT added to the final price.

– Businesses with no VAT registration number and established in another EU country, you are considered a final consumer under European law, according to this, the sale of services to the final consumer in another EU country should be charged VAT to customers at the rate applicable.

Technical Support and guarantees on the services

All services and technical support will be provided using our best will, professionalism, knowledge and follow all Guidelines of Google , third parties and applicable laws. We will not be responsible, held responsibility for cases that you, your company, someone with or without your authorisation violate any Guidelines of Google , third parties and applicable laws.

All technical support and services will perform with duty of care we will not be responsible or assume responsibility for the account and listing: approval, non approval, for suspension, re-establishment , cancelation, changes or refused changes by Google. Neither we can guarantee the issue(s) of the account or listing will be fixed.

Consulting Services

In cases where there are changes to Google Business Profile (formerly Google My Business) guidelines/policies/features or if you or someone with or without your authorisation make changes to the listing that create issues with the listing (suspension, duplication, etc) you will need to have Google Business Profile (formerly Google My Business) service pack or request an ad-hoc service for us to help you fix the issue.

Active Management Services

We guarantee that our service is made according to the rules and guidelines of Google at the date of the service. On the rare occasion, there is an error made by us, do not worry that we will do the necessary work to put it right without additional costs. In cases where there are changes to Google Business Profile (formerly Google My Business) guidelines/policies/features or if you or someone with or without your authorisation make changes to the listing that create issues with the listing (suspension, duplication, etc) we will help you fix the issue.

Intellectual Property and Use of Site Material and Third Party Websites

All texts, comments, images and videos reproduced or represented on the website or third party sites, such as social networks, youtube, partners, are strictly reserved under copyright as well as intellectual property rights.

Any reproduction or representation in whole or in part of GMB Experts’ website content or content on third party websites, in whole or in part, of the elements included therein is strictly prohibited.

The company names, trademarks and distinctive signs reproduced on the professorm.org and guide.professorm.org website is protected under the legal provisions applicable to industrial property. Reproduction or representation of all or part of any distinctive signs is strictly prohibited and must be subject to prior written permission by GMB Experts.

If you wish to use GMB Experts information or materials you need to obtain prior written permission from GMB Experts.

Complaints and Dispute Resolution

The website’s complaint system is available via email contact: admin “@” guide.professorm.org, indicating: name, email, telephone contact and description of the complaint.

GMB Experts undertakes to make every effort to deal with complaints and satisfy the consumer within 2 business days of receiving the complaint by e-mail.

You can also access ODR – Online Dispute Resolution, an online platform developed by EU

Responsibility

GMB Experts reserves the right to change, limit or terminate the features inherent in his website at any time, provided that they do not imply purchase agreements already entered into.

Although GMB Experts strives to provide a service without technical problems, its use may eventually be limited and / or temporarily discontinued in the event of maintenance, upgrades or other problems.

GMB Experts makes every effort to maintain service availability and the absence of technical issues on the website.

Applicable Law

The Terms and Conditions for all purposes will be governed by and construed in accordance with the laws of Ireland. You and GMB Experts agree to submit to the exclusive jurisdiction of the Irish Courts. The venue and implementation of this agreement will be Ireland.

Data Protection

GMB Experts has always been committed to building a trust-based community. We recently updated our Privacy Policy to clarify how we use, process and protect your personal information in accordance with the EU General Data Protection Regulation (GDPR).

Our updated Privacy Policy includes more details about:

• the information we collect;

• how we process this information;

• how we store data;

• your data rights.

Read our full Privacy Policy here.

If you have any questions or concerns, please contact us by providing your name, address and phone number and details to our email contact @ professorm.org