Google added to the Google (My) Business Profile Support Contact Form any active support cases in progress submitted by you. It includes Case ID and status.
How to
When you are filling the Contact Us form and if you have any active case(s), on step 3 will appear all cases you have in progress. It advises “We notice you have one or more support cases in progress that we’re still working on. You’ll hear from us soon as we have an update. Thanks for your patience.”, like the image below:
Conclusion on this Google Business Update
At least this update can give a bit of reassurance that your support ticket is still open and not forgotten, hopefully…
In turn, this will reduce duplicate support requests for Google.
Be remarkable!
To learn the latest about Google Business Profile (Google My Business), you should check these articles:
- Google Business Profile Appeals for Suspended and Disabled Cases in Backlog (2025 March)
Google Business Profile Support has been experiencing a significant backlog… Read more: Google Business Profile Appeals for Suspended and Disabled Cases in Backlog (2025 March) - Google Business Profile Suspended and Disabled Appeals Now Include Case ID & 5 Upload Slots
Breaking News in the thrilling world of Google Business Profile… Read more: Google Business Profile Suspended and Disabled Appeals Now Include Case ID & 5 Upload Slots - The “From the business” description used in your profile is not in compliance with our Google Business Profile guidelines due to which your profile has been suspended
If you have appealed a suspension or disabled status of… Read more: The “From the business” description used in your profile is not in compliance with our Google Business Profile guidelines due to which your profile has been suspended