My Google Business Profile has been Disabled – How You Can Fix

Professor M

Google Business Profile (formerly Google My Business) Expert, Trainer, Speaker

My Google Business Profile has been Disabled – How You Can Fix

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If you are looking at this page is because you see one of these “Disabled” notices on your Google Business Profile:

  • “This location is disabled because it contains errors or doesn’t comply with formatting guidelines. Contact support to get this location back on Google Maps.” – similar to the images below:
Google Business Profile Manager Home Section Disabled Message:  "This location is disabled because it contains errors or doesn't comply with formatting guidelines. Contact support to get this location back on Google Maps."
Google Business Profile Manager Home Section Disabled Message
Google Business Profile Manager Info Section Disabled Message
Google Business Profile Manager Info Section Disabled Message
  • “Your business is not visible to customers”, followed by “Your access has been disabled because this profile doesn’t follow the guidelines. Edit your business info, and learn how to regain access” -similar to the image below:
Google Business Profile Search  Dashboard Disabled Message: "Your business is not visible to customers", followed by  "Your access has been disabled because this profile doesn’t follow the guidelines. Edit your business info, and learn how to regain access"
Google Business Profile Search Dashboard Disabled Message

It means Google found something in your Google Business Profile profile that violates or potentially violates their guidelines. Punishing you with disabled status and making your profile disappear from Google Search and Maps.

This issue is similar to the suspension notice issue but it is applied to businesses profiles normally waiting for verification, just verified, or Google AI doubts its a real business.

This is what Google says about disabled Business Profiles: “When a profile violates our guidelines, it’s disabled, which means the public can’t access the profile anymore.

Why was your Google Business Profile disabled?

Normally, it’s a Google AI penalty and the main reasons are:

  • Finds conflicting information about your business on the web (directories, Social Networks, your website)
  • Issues with your business name
  • Issues with your address
  • Found duplicates

In total, there are at least 75 reasons/issues that can suspend/disable a profile. Not allowing your profile to be reinstated by Google.

Google Business Profile Disabled Fix Options

How to Fix a Disabled Google Business Profile (Google My Business) according to Google

  1. Review the Google Business Profile (Google My Business) guidelines.
  2. Sign in to your Google Business Profile account, then review your profile and make sure it complies with the guidelines.
  3. After you’re sure your location(s) comply with the guidelines, you can request reinstatement.

Note: Even though the reinstatement process can be very frustrating, please note, you should never: remove the profile from the dashboard (you will lose all the reviews); create a new profile (high chances of getting suspended); and contact support multiple times or submit multiple reinstatements yourself (will only delay your case).

Disabled Issue Fix Alternative

There isn’t much help from Google, and they will not tell you what is the issue or issues that made them disabled your business profile.

If you wish, I can help you. I provide a specialist but affordable Google Business Profile Disabled Reinstatement Service, helping Business Owners and Professionals reinstate their Google Business Profiles. The longer your business is not on Google, the worse the impact on your revenue and business.

I must say, the earlier I am involved the quicker your profile can get reinstated. 

If you already requested reinstatement, I can make sure your profile is within the guidelines and escalate your case for a quicker response from Google.

Even when Google denies your reinstatement saying your profile is not eligible, I can help you. Through my years of experience, I know all the issues that prevent your profile from being reinstated and what we need to provide Google Support Team to reinstate your profile.

Just as peace of mind, I can tell you that I helped reinstate over 500 suspended/disabled profiles (some of them were part of chains) in the past 10 years, even though I cannot guarantee reinstatement, my success rate is over 98%.

Click on the image to enlarge

FAQ

How long does a Google Business Profile disabled status last?

Forever, if you don’t request reinstatement.

How long does Google take to reinstate a disabled business profile after submitting the reinstatement form?

My client cases normally take on average less than a week. Depends on how busy Google is or if your profile is still not within the guidelines and need to appeal after reinstatement is denied.

What can I do if Google denied my business reinstatement request?

You can appeal if Google denies reinstating your business profile. I can help you check your profile and appeal on your behalf.

How do I fix a disabled Google business account?

You need to check if your profile is breaking any Google Business Profile guidelines and then ask for reinstatement by submitting the reinstatement request form.

To learn the latest about Google Business Profile, you should check these articles:

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