How To Fix – Google Business Profile Has Been Suspended Because It Was Flagged For Suspicious Activity

Professor M

Google Business Profile (formerly Google My Business) Expert, Trainer, Speaker

How To Fix – Google Business Profile Has Been Suspended Because It Was Flagged For Suspicious Activity

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If you received an email from Google to advise: “Your Business profile on Google has been suspended because it was flagged for suspicious activity.”, unfortunately, your Google Business Profile has been suspended.

Business Profile has been Suspended as it was flagged for suspicious activity – the email sent by Google

Or perhaps, you didn’t receive the email but when you go to your Google Business Profile dashboard you see the following message:

“Your business is not visible” followed by “Your access has been suspended because this profile doesn’t follow the guidelines. Edit your business info and learn how to regain access. Learn more”

Message on Google when your business profile has been suspended

Therefore in this article, I will explore the most common suspended reasons and how you can fix the suspension and get reinstated. In my experience, 99% of suspended profiles can be reinstated but each suspension is unique.

Why your Google Business Profile has been suspended

  • Google Algorithm signalized issues with your  profile, most of the time because:
    • Finds conflicting information about your business on the web (directories, Social Networks, your website)
    • Identifies your address as a residential address, co-working space, PO Box, UPS Store, Virtual address
    • Found duplicates
  • User(s) reported the profile on Google through the “Suggest an edit” feature – Algorithm suspension if it thinks reporting is justified
  • User(s) reported through redressal form – Manual suspension by a Google Support Agent
  • Certain Profile Edits (Business name, Address, Service Area Business, Phone number, Category)
  • Several Edits were made in one single session and it does not matter which edits were
  • The owner’s Google User Account was suspended

What Suspicious Activities (Reasons) Get Your Google Business Profile Suspended

  • Keyword stuffing your business name
  • Using a different business address to the address used for verification
  • Using a P.O. Box or UPS store address, not acceptable by Google.
  • Using a virtual office or a co-working space as the business address.
  • Your business is a service-area business but you are displaying a physical address.
  • You have an online-only business, not normally eligible.
  • You are in a high-risk business category, like lawyers, plumbers, HVAC, locksmiths, electricians, rehab centers, etc.
  • Similar business shares the same address.
  • You have made a bunch of changes/edits to your Google Business Profile in one go.
  • The URL you add to your business profile forwards/redirects to another website or links to a social media page.
  • If you change your profile from a Storefront to a Service Area Business (SAB).
  • Your address or hours don’t match what is listed on your website or other online business directories/citations.
  • Your business hours are 24/7.
  • An owner user (sometimes a manager) on your profile got their user account suspended – so your business profile got suspended because they got suspended.
  • You created multiple listings for the same business at the same address (duplicate profiles).
  • Photos, Posts, Services, Business Description spammy or against Google’s policies.
  • False-positives, Google AI is not sure the profile is eligible

I actually created a list with 75 reasons/issues that can suspend a profile. Not allowing your profile to be reinstated by Google.

Does Google advise the reasons why your business was suspended?

Part of the anxiety of a Google Business Profile suspension is that Google doesn’t tell you why your profile was suspended. Even if you contact support asking for the reasons.

They tell you to go through the guidelines and try to figure out by yourself the why:

How To Fix Google Business Profile Has Suspended For Flagged For Suspicious Activity

Google’s advice on how you can reinstate your suspended Google Business Profile

Google Business Profile’s support article advises:

  1. Review the Google Business Profile guidelines. 
  2. Ensure your profile follows all guidelines.
  3. After making sure your profile meets the guidelines, you can ask for reinstatement.

Notes:

Even though the reinstatement process can be very frustrating, you should never:

  • remove the profile from the dashboard (you will lose all the reviews);
  • create a new profile (high chances of getting suspended, even if Google support tells you to do it);
  • Submit multiple reinstatements yourself (will only delay your case).

According to Google, the response times is up to 2 weeks – to review, investigate, and clear up most requests. Even though my clients’ cases take less than a week on average, some of them are 24 hours. If your request is denied, you can appeal but it can take longer to get a response.

Also, you will need to provide evidence, the very least the business license and utility bill but the amount of evidence and the type of evidence can depend on your business type and location.

if you fill the reinstatement form incorrectly, send the wrong evidence, or don’t resolve all issues, it can take weeks or months before your profile is reinstated or may never get reinstated, unfortunately. I know many cases where this has happened:

Professional Google Business Profile Reinstatement Help

Unfortunately, Google Support cannot help you with your listing reinstatement as Google is afraid to help spammers inadvertently. But I can help you!

I am a Google Business Profile Product Expert and a specialist in reinstating suspended/disabled profiles and have reinstated over 550 listings in the last 11 years.

My guarantees:
– I will refund you the Reinstatement Assistance Service fee If I am not able to reinstate your profile
– If I can’t get it reinstate no one else can! That’s why I have almost 100% reinstatement success.

Helping Business Owners and Professionals reinstate their Google Business Profiles.

Even when Google denies your reinstatement saying your profile is not eligible, I can help you. Through my years of experience, I know all the issues that prevent your profile from being reinstated and what we need to provide Google Support Team to reinstate your profile.

Google Business Profile Suspended FAQ

How long does a Google Business Profile suspension last?

Forever, if you don’t request reinstatement.

How long does Google take to reinstate a suspended business profile after submitting the reinstatement form?

My client cases normally take on average less than a week, sometimes 24 hours. It will depend on how busy Google is, or if your profile still not within the guidelines, or needs to appeal after the reinstatement has been denied. It was supposed for Google to review and respond within 3 days, however, with the delays, they changed the wording to “within 2 weeks “.

What can I do if Google denied my reinstatement request?

You can appeal if Google denies reinstating your business profile. I can help you check your profile and appeal on your behalf.

How do I get unsuspended from Google?

You need to check if your profile is breaking any Google Business Profile guidelines and then ask for reinstatement by submitting the reinstatement request form.

Latest Google Business Profile Suspended/Reinstatement Bugs & Errors?

You can find here more about bugs and other issues that can make your reinstatement more difficult.

To learn the latest about Google Business Profile, you should check these articles:

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